UX research & design

We’ve been designing digital products and services that deliver commercial returns and business agility for over 20 years. 

Our UX design discipline is totally flexible to the needs of our partners, whether they’re looking for new ideas to disrupt their market, or a solid partner to build out their new front-end design implementation.


Our UX design services include:

  1. User research, interviews and expert review
  2. Design sprints to uncover new ideas and opportunities
  3. Day zero workshops for goal setting and strategy 
  4. Experience mapping, rapid prototyping and usability testing 
  5. Content design, service design and art direction 

How we can help you

We’ll look at every element that shapes your customers’ experience, how it makes them feel and behave, and ultimately how easy it is for them to accomplish any desired tasks or actions. 

By partnering with Code, we can:

  • Map your customer experience from end-to-end, on and offline 
  • Define where UX design will have the greatest impact on your business
  • Augment with your existing design and technology leaders to create, define and deliver a plan 
  • Coach and train your internal teams, embedding digital best practice and continuous improvement

How we do it

At Code, we practice human-centred design. We help businesses better understand the people they’re trying to serve; we use customer insight to shape the things we make and drive change in the organisations we work with. 

We apply a Product Thinking approach that ensures value’s delivered quickly and in the most efficient way possible. This means we: 

Do the right thing

We have a team of over 20 generalist and specialist designers that work across content design, UI, design strategy, design research, ideation, brand development and rapid prototyping.

Do it the right way

Our design discipline is totally flexible to the needs of our client partners, whether they are looking for new ideas to disrupt their market, or a solid partner to build out their new front end design implementation.

Do it together

We work in multidisciplinary product teams, which means that UX design always has a place at the table. We can work in collaboration with your internal development teams to replace existing customer experiences, or can sit within one of our own cross-disciplinary teams where designers, engineers and conversion specialists look at problems together.

Product Thinking

Why Code?

Our Design Studio is one of just eight Global Design partners for the BBC, and we’ve helped some of the UK’s most successful organisations with their UX. 

Added to this, we sit within product teams, meaning that we’re right next to the people that we need to be. 

This approach means that UX informs product design, build and deployment throughout.

Design partners for ambitious digital businesses

We love working with forward-thinking organisations that are eager to evolve.

We’ll help you see through the fog and join you on your journey to digital brilliance. 

Our work

Creating a vibrant digital experience for Bruntwood

Design Strategy

Continually evolving Hillarys’ digital presence

Optimisation Product Transformation

Looking for support?

Knowing the right approach and then executing in the right way isn’t easy. Whatever your need, we’ll be happy to give you the right advice and explore how we can best help.

Help us understand what you need by filling out the form and we’ll be in touch.