ASDA VISIT ASDA.COM

How do you find a single product, amongst millions, in 3 seconds?

Iterative testing and performance driven design allowed us to deliver an additional multimillion pound revenue per month


01. Customer-Centred Approach

Using a hypothesis gave us a clear goal to work towards and paved the way for an iterative approach to the design.

"Because we saw customers not navigating to key shops (George Clothing, Money) from ASDA.com, we believe an updated site map will significantly increase click-through rate."

Our first hypothesis to create and validate change.

With an old CMS, a substandard user interface and a new brand launch looming in line with their ‘Save money. Live better’ proposition, there was potentially a lot for us to change. Instead of starting the challenge with the mindset ‘we need to select a new CMS’, we began by focusing on the customer, by defining what would benefit them the most. This focus was something that all following decisions had to align with. From there we decided what changes needed to be made.

The conversion optimisation team devised a number of tests to validate this hypothesis. After several rounds of tree testing, the resulting sitemap was used to create new prototypes to test directly in front of customers. Initial results were positive, demonstrating to Asda stakeholders that we could significantly increase click-through rate (CTR) across the majority of products by simply reorganising the way content was labelled and structured in the sitemap.


ASDA.com's load time is consistently under one second. That's faster than 91% of all websites
02. Performance

Speed and performance were fundamental to the site, which was something we would not compromise on.

With over 46 million unique users, ASDA.com plays a vital role in the overall experience of an Asda customer. Research shows that if a website doesn't load within three seconds, the user is 50% more likely to drop off. Designing and developing Asda.com with performance in mind resulted in extremely fast load times for all users on any device, which decreased the overall bounce rate.

Using the latest technology we built a best-in-class, cross-device digital experience. The responsive site, leverages the browser’s ability to display images best suited to the user’s device, whilst only delivering the resources they need at any one time. A lightweight site also means that if we need to change direction, make changes or improvements then we can do so quickly, without having to uncouple it from heavy-weight systems or coding infrastructures. This was very important for our next dream job: a Star Wars reskin.


67% of ASDA.com's traffic is from a mobile device
03. Results

We delivered an additional multimillion pound revenue per month.

We didn't stop there, on a weekly basis we are still iteratively testing and refining the navigation to increase CTR to key business lines. This has returned some pretty impressive results:


24%

increase in onward traffic

24% increase in onward traffic

21%

increase in revenues per month

21% increase in revenues per month

37%

bounce rate reduction

37% bounce rate reduction