Manchester Airport Group

Replacing an ageing infrastructure whilst increasing revenue and creating a new internal team

  • Client

    Manchester Airport Group

  • Services

    Product Development, Conversion Optimisation

  • Methods

    Design Sprints, AB Testing, Technical North Star

The brief

Manchester Airport Group (MAG) were in the process of hiring an internal team to modernise their digital estate. In the meantime, they turned to us to quickly increase revenue, set their engineering up in the right way and help them to build their new team.

In short, we were the interim experts who could make sure they set off on their digital modernisation programme in the right way.

Quickly increase revenue

We set up a series of workshops, audits, interviews and research reviews to discover the areas in which we could simultaneously improve their existing technology, give a high commercial return and improve the customer experience.

Design sprints and a programme of performance optimisation for each of the airport websites followed, where we worked in rapid cycles to develop and publish new user features and customer experiences, introducing a cleaner and modern new design and testing in the live environment as we went.

Armed with these insights, we formulated hypotheses and prioritised these based on evidence and value.

Set up engineering in the right way

Implementing a loosely coupled architecture on the new site allowed us to make isolated changes faster.

This meant we could scale easier, validate hypothesis quickly and change out parts of the site without the need for major rebuilds.

No matter what changes in technology, market or customer behaviour are ahead, MAG now has the ability to respond and adapt.

Helping to build a team

MAG-O, the group’s new digital division, was simultaneously growing its team while initiating this fast-paced digital transformation programme.

Over the course of nine months, we swapped out our team members for new hires which meant that the transition to the internal team could remain flexible.

In this time, the strategy, communication cycles, ways of working and roles were defined.

Support for your team?

Our team have helped some of the UK’s most successful businesses with their digital products.  Knowing the right approach and then executing in the right way isn’t easy.  Whatever your need, we’ll be happy to give you the right advice and explore how we can best help.

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