Amnesty International

How do you galvanise 3 million people to take meaningful action?

Amnesty International Work Case Study Summary Background Image

Creating an easier-to-navigate website populated with localised stories that compel more people to engage, join, get involved and donate

VISIT AMNESTY.ORG
Key stats

84%

increase in visits to Amnesty’s ‘Take Action’ pages

7,000

more people a month visiting campaign pages and taking action

76%

increase in donation leads

01.

Value First

By working closely with Amnesty, we were able to decipher their multifaceted international infrastructure and help them gain immediate value from the new global website.

Amnesty International’s digital presence is complex - while countries like the UK had their own dedicated site, others such as Zimbabwe did not - so we first needed to determine a role for the global website, and then establish an aligned voice that audiences everywhere could understand and relate to.

Our goal: to motivate supporters, and attract a new, younger audience to Amnesty. Insight from a major research project guided the design, strategic direction and role of the new website. Our prioritised journeys - those to donate, join and search - were user-tested at design phase and the results fed straight back into development. This reduced waste and ensured that we were able to make a bigger impact of the site’s performance, more quickly.

02.

Contextual, Compelling Stories

On the new site, every country has its own page which tells a localised story of the state of human rights and the positive impact that Amnesty’s work is having there. A/B testing ensured we launched with the most effective and engaging content, and we continue to test, evaluate and optimise page performance as we learn more about how users interact with the live site.

Amnesty.org was designed and built mobile first, so it performs no matter what device is used to access it. And to encourage conversion, we’ve made it extremely easy for users to donate to their chosen country at any point during their time onsite.

03.

Results

We exceeded all targets set by Amnesty International around the key journeys to donate, join and search. Amnesty saw a 47% increase in the number of people joining via the website - more people making a bigger difference.