Code Talks: Delivering effectiveness in a downturn

The current economic outlook and domestic cost of living crisis is challenging for people and businesses everywhere. That’s why as consumer behaviour shifts and household budgets tighten, delivering a seamless customer experience remains top of the agenda for brands looking to drive successful digital transformation.

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Now is the time to not only understand your end-to-end customer journey, but look more broadly at how your product or service is delivered to identify more effective ways to get things done and highlight inefficiencies. Yet adversity breeds opportunity, and every business can turn the threat of uncertainty into a time for growth and promoting effectiveness.

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In our next Code Talks we’ll share how the right research can instil confidence throughout the boardroom, optimise your service processes and deliver invaluable user insights that positively impact both your CX and bottom line.

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You can also hear how Equity Release Supermarket and ONP Group have used research as a fundamental part of their digital transformation in preparation for the year ahead and beyond.

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Key takeaways

• See how research can help you understand and map your end-to-end customer journey
• Learn about research methods and outputs that you can start implementing in your business next year
• Hear how Equity Release Supermarket and ONP Group have used research as a fundamental part of their digital transformation, their approach and customer trends they are expecting in 2023