Measurement Lead

The role

We’re looking for a strategic measurement expert with experience in analytics and data; marketing and acquisition; digital products; and measuring customer service and experience.

You will support Code’s product teams in understanding how to measure digital products and experiences (apps, websites), business strategy changes, and service design. You’ll also support the head of experimentation on evolving measurement within the agency – shifting it from “data and analytics” to “strategic product and service measurement”.

You will work collaboratively with measurement consultants, experimentation consultants, designers, developers, and other digital professionals to create world-class solutions to meet the needs of our clients. Your time will be divided between client work (ranging from measurement strategy to tracking implementation) and discipline leadership (pushing the analytics discipline and helping to change the way the agency thinks about measurement).

Role Band: 3
(Band Guide: 1:Foundation. 2:Professional. 3:Lead/Senior. 4:Head/Principal. 5:Director)

Salary: Up to £45k
The salary banding for this role is dependent on your experience

We are an equal opportunities employer and are committed to promoting inclusivity and diversity at Code. We are actively encouraging applications from black and ethnic minority groups.

Key responsibilities

In this role, you will:

  • Be the measurement expert within the agency.
  • Evolve the measurement discipline, ensuring it supports other disciplines and the strategic direction of the agency.
  • Support product teams in understanding the impact of their work for clients (through one-off analysis, ongoing dashboards, opportunity analysis).
  • Support experimentation consultants in analysing experiments (A/B tests, product rollouts, beta websites, product launches).
  • Support research consultants on measuring qualitative and quantitative research (SUS, surveys, business data analysis).  
  • Support consultants and directors on looking for opportunities to develop client relationships and bring new clients into the business (opportunity analysis, ROI estimations).
  • Develop measurement and data strategies for our clients.
  • Proactively review our processes, tools, and frameworks to ensure we are always working to the best of our ability.
  • Coach your peers and clients – they will look to you for measurement expertise.
  • Run one-to-ones and other line management duties with the measurement team, helping to develop their careers.
  • Help to embed measurement into every product team and client relationship.
  • Create great client relationships.
  • Work with the head of experimentation to move the agency from “analytics” to “measurement”.

Skills, knowledge and experience

We’re looking for people with the following skills:

  • Initiative
  • Data analysis
  • Web analytics
  • Problem solving
  • Data visualisation
  • Digital marketing analysis
  • Measurement implementation (doing and/or briefing)
  • Measurement strategy (understanding what to measure, and why)
  • Simplifying complex data/measurement complex for non-technical audiences
  • Technical measurement (connecting digital infrastructure to link measurement tools)
  • Facilitation of meetings or workshops on measurement strategy (or the confidence to practise)

And the following experience:

The skills above (you don’t need to have mastered everything, just have some experience in most), and:

  • Devising a measurement strategy
  • Guiding or changing attitudes to measurement
  • Leading others (formally or informally, junior or senior to you)
  • Operating as part of a – preferably mixed discipline – team (particularly giving and receiving briefs)

For bonus points:

  • Non-digital measurement (e.g., customer service, or brand equity)
  • Analytical coding (e.g., R, Python, SQL)
  • Database build or maintenance (even if you’ve just tinkered in your spare time)

We’re looking for someone who’s honest; who’s always trying to improve themselves, their team, and their peers; and, who’s curious – always trying to understand and solve problems.

Code Computerlove values

  • We value people who are brilliant in their capability and the things that they make together.
  • We value people who improve; continually improve themselves and the world around them to make a difference.
  • We value people who collaborate, who are a joy to work with and who get more from themselves and those around them, by working together effectively.

The environment

Despite the impacts of COVID-19, we are still recruiting as normal. We have taken the full recruitment process digital, so will perform interviews, interactive sessions and the office walk around through web conferencing.

For the foreseeable future, we are a remote-first business, however, our fantastic city-centre office space is COVID-19 secure, and open for our staff to work from if they wish to from time to time. Our Manchester city-centre office space, just a few minutes walk from Piccadilly train station, reflects the collaborative way we work, so we’ve crafted studios and working environments that let creativity flourish.

The package

We offer a competitive salary, negotiable depending on qualifications and experience. On top of this, we have a generous benefits package, including pension scheme, medical insurance, flexi-start, 25 days holiday growing to 30 days over time, paid social events, bike schemes, child care schemes, etc.

What’s in it for you?

  • Make-Change Friday afternoon – dedicated improvement time
  • An annual training budget of at least £500 so you can develop your skills
  • Medical insurance with eyecare and dental included
  • Subsidised massages on-site
  • Generous maternity and shared parental leave package
  • £25 per month wellbeing budget
  • Corporate discounts with the likes of John Lewis and Made.com
  • Flexible hours and opportunities to work from home
  • Annual (& legendary) Christmas jaunt abroad
  • Social events subsidised by the company, including a weekly free bar
  • Bike and rail pass scheme
  • Your birthday off
  • Flexible bank-holidays
  • Profit-related bonus

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