“Customer experience is the only sustainable competitive advantage” Tony Foggett, CEO Code Computerlove.
We can no longer think of customer experience as offline vs online. Customers are interacting with brands via their phones, cars, watches, clothing and their home devices. It’s fragmented to say the least, and it is only going to get worse as the Internet of Things explodes into the mainstream. This shift has dramatically changed how non-profit businesses interact with their audiences.
In this whitepaper we will be discussing some of the latest digital trends and technology. Applying them directly to the non-profit sector using our experience to provide potential solutions that can be implemented immediately to give you a competitive edge.