Strategy
To ensure your web presence performs with maximum effect, we'll work with you to identify key business goals/customer needs and define your vision of your desired interactive experience - then we'll respond with solutions that will grab your customers' attention and grow your brand.
Usability research
We develop online solutions based on what your customers want, so we carry out preference testing, one-to-one interviews, usability testing, syndicated data, online surveys and site analytics.
Information architecture
Effective site architecture is built on the products and services displayed and the fundamental needs of users, so we create personas to help figure out optimum navigation, content and function.
Design and build
These are the foundations of our agency - and those same capabilities that got us started in 1999 are powered by brilliant information architects, designers, copywriters and developers, working together to create highly visible and effective websites that demand your customers' attention and deliver measurable response.
Content management, systems and application development
We like technical perfection, so we'll work closely with your internal IT team to ensure your customers interact seamlessly with your applications - via technology that integrates with your current systems and enhances customers' online experience. We also provide cost-lowering tools that will improve internal content publishing - and our quality assurance team rigorously tests all systems for optimum performance.
Intranets and portals
We'll start by helping you collate all the needs of intranet users throughout your company. Then we'll prioritise those requirements and solve user problems with practical solutions that generate measurable efficiencies. Above all, we'll treat your people with the same levels of care as if they were your own customers.